Zonja Capalini

The Openspace fiasco: six months later

0499 - There's a better world ahead

The Openspace fiasco

Six months ago, I blogged about the Openspace fiasco and how it made business customers and creative residents equally angry

In case you’ve not read the post, let me make a quick summary: I work for a company which we will call “C”; C owned a standard sim C1 and three openspaces C2, C3 and C4; at the same time, I was the owner of the Condensation Land archipielago (the Condensation Land, Condensation North, Condensation Beach., Condensation South and Condensation Southwest sims); all the islands were Openspaces, except Condensation Land. When the unjustifiable increase of 66% in the price of Openspaces was announced, C’s executives asked me to start researching for an alternative to Second Life, because they had lost their confidence in Linden Lab. I was also forced to look elsewhere for my own islands, because most of my tenants were not able to afford the price increase, got fed up, and left Second Life.

In this post I’ll describe the alternatives that were considered, the decisions that were taken, and what we learned in the process. Although the experience has been bitter in many aspects (having to abandon land which you have carefully created and helped to make beautiful is awful; Second Life customer service is a disaster; etc), the final results are quite interesting. I’ve though to share them, in case somebody can find them of interest and profit from our experience.

Continue reading

Advertisements

April 30, 2009 Posted by | Abuse, OpenSim, Second Life, SL Exodus | , , , , , , | 96 Comments